Why Social Media Management Tools Can’t Scale Your Content

Hootsuite, Buffer, Sprout Social, Hubspot; you’ve heard these names before – social media management tools that help automate your workflow and deploy your brand’s content on various social platforms at the time of your choosing. If you are a small or medium-sized brand operating with a handful of retailers in your ecosystem, these tools are more than enough to amplify your social presence.

But what if you have tens, hundreds, or even thousands of independent retailers, all selling your products? Chances are, those same management tools can’t provide the things you need most for your social strategy: segmentation, access, and therefore scalability.

Brands and retailers understand the importance of delivering high quality, brand-curated content at the local level. If you operate in a brand-to-local model that relies on independent retailers, localizing your brand content through your retailers can help your content go much further, providing your expensive marketing assets a much longer runway to work for you.

But if you don’t have the ability to effectively segment and syndicate that content at scale, everyone loses.

Not All Tools Scale Alike

Scalability in social marketing is vital to achieving the maximum amplification of your brand. You know this already, but it’s difficult to find a tool that effectively scales to meet the intricacies of your brand and retail network.

Unfortunately, many social management tools that offer enterprise plans for interested brands simply don’t go far enough to cover every single independent retailer in your network and their unique needs. What’s more, once you’ve bought the software, you are left on your own to onboard each of your hundreds or thousands of retailers. Getting the attention of your entire retail network and getting them on-boarded with a new platform can be costly and time-consuming, especially if you don’t have a framework for an effective adoption strategy that you’ve used in the recent past. What’s more, if social tokens break or fail, troubleshooting and re-establishing retailers can be burdensome and tedious. When considering software solutions for your network, you need to ensure that you have a plan to successfully onboard your network or a partner that has the expertise to do it for you.

And the problem isn’t just a matter of how many people you can deploy to; once they’re on board, you still have to find a way to ensure that Retailer A–who only sells Widget A–doesn’t mistakenly get content for Widgets B and C. When you have a diversified product line that serves different markets and considerations like language, location, climate, regional regulations and other factors come into play, the same considerations must factor into your digital content syndication as well.

social media management tools

The Tool You Didn’t Know You Needed

We believe that it’s important to have a tool that can effectively segment your content while maximizing its reach across your entire retail network.

Enter ThumbStopper.

social media management tools

With machine learning algorithms and artificial intelligence in our software, we’ve made it easy to ensure your brand’s content is in the right place at the right time while synchronizing your brand’s messaging across your entire network of local retailers. Through our Brand Manager™, we’ve enabled brands to deploy their digital content to their subscribed retailers with ease and efficiency.

Our tool allows brands to manage the content flow to their retail network without having to ask the retailer to do anything once they’re connected, making it possible to maximize the ROI from the content your brand creates to establish a powerful network effect.

What’s more, each instance of our software comes with a dedicated Brand Concierge, focused on maximizing the adoption rate of your retail network. Our extensive knowledge in working with brands that rely on a large network of independent retailers means that we know exactly how and when to communicate with your distributors, sales team, and retailers to ensure everyone is in-the-know and connected to your brand’s program.

ThumbStopper turns the once tedious work of onboarding retailers and deploying content into a passive afterthought rather than an active responsibility. ThumbStopper brand clients spend an average of 1-2 hours per month in our software but see an average of 300% more impressions on social media for the effort.Interested in learning more? Drop us a line and find out how thousands of business partners are achieving maximum brand amplification at scale with ThumbStopper.

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Key Points:

 

  • Companies should understand the Web Content Accessibility Guidelines (WCAG) to ensure their websites are accessible.
  • Brands that concentrate on accessibility on social media demonstrate care for their customers and build a positive brand reputation.
  • Brands should always consider inclusive design, such as plain, straightforward language, in their social media posts.

 

 

Accessibility may not be a term you usually associate with the internet and social media. You might picture wheelchair ramps, directional signs in braille, or sign language interpreters at live performances. The landmark Americans with Disabilities Act (ADA) of 1990 dictates the legal necessity of these and similar accommodations in public spaces. As we’ve come to rely on the internet for everything from entertainment to buying groceries, it’s become clear that the internet is now also a public space. It must be accessible to everyone. And like other applications of ADA, businesses that do not comply are liable for damages caused by inaccessibility.

 

The Web Content Accessibility Guidelines (WCAG) are an international set of standards to provide instruction on meeting accessibility needs. It’s important for companies to understand how this applies to their websites, especially if they engage in e-commerce. In terms of social media, the requirements are less concrete. But prioritizing accessibility on your company’s social media is essential to your reputation, even if the legal requirements are uncertain. We’ll look at why it’s important to your customers, how it affects the perception of your brand, and how to make these changes efficiently.

Social Media for All

The cornerstone of accessibility is inclusive design: products or experiences that are accessible for everyone regardless of disability. The most important place where this shows up is on company websites where most users expect to also find links to the brand’s social media profiles. Unfortunately, the overwhelming majority of websites are not accessible, despite the fact that the application of ADA to the internet is over 20 years old. Making websites accessible is a complex process without the use of specialized software like Accessibe or EqualWeb.

Unlike websites, making sure your social media is accessible is a straightforward, ongoing process. Every social platform has been quick to release optional accessibility features. These features are important to many users even if they don’t rely on them to use social media.

Making your social presence accessible tells users that your brand cares about people, not just profits. It’s the same idea as the push for the representation of different body sizes in fashion or more expansive skin tone ranges in beauty products. Brands that meet the needs of underrepresented groups endear themselves to others as well. And while optimizing your brand website for accessibility might be a larger project you aren’t ready to tackle yet, starting with your social media pages is a great way to show customers that you’re listening to their concerns. 

 

Making Content Accessible

Shifting to accessible content means incorporating inclusive design into your creative process. The practice varies by type of media. For platforms that have graphics or videos with captions, it means not only adjusting each component but also being mindful of how they interact with each other.

For example, YouTube’s automatically generated closed captions and subtitles are often inaccurate. It's one of many examples where the caption generation software has issues picking up strong accents and mumbled words. This could be remedied with handcrafted video transcription services. If that’s not in the budget, the video creator could add their script or transcription to the video description.

None of the technology for accessibility is perfect yet. Teaching computers to digest complex information for human understanding is difficult, and the variations in disabilities further complicate it. The majority of adjustments creators need to make revolve around helping assistive technology better understand their content. Let’s look at how to make different kinds of content accessible. 

Text

  • Use plain language that’s easy to understand 
  • Avoid text in all caps
  • Capitalize the first letter of each word in a hashtag, like #SocialMediaMarketing, a practice called camel-case

Videos

  • Provide descriptive captions. Instead of just displaying the words people on-screen say, explain background noises and other sounds that are relevant to the scene.
  • Add your own subtitles or enable auto-subtitles on the video platform of your choice
  • Use captioning for live videos when possible

Graphics

Distribute Accessible Content

Many users find their new favorite brand through social media. When disabled people (who make up 26% of the population according to the CDC) can’t access your brand’s social posts, you miss the opportunity to connect with a demographic that’s eager to engage in online communities. On a hyper-local level, that kind of connection goes even further.

That’s why ThumbStopper exists to help brands distribute their social content to their retailer network. Retailers can connect with their local audience - with your accessible, branded content - in a more personal way. And since content goes to their page automatically once they sign up, retailers can effortlessly promote your brand online while focusing on running their business. 

Ready to see how ThumbStopper can help your brand improve its reach? Check out our brand reach calculator or book a demo.

 

 

accessibility
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[/et_pb_column]
What Is Social Media Automation?
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[/et_pb_column]
10 Ways to Automate Your Marketing
[/et_pb_column]
[/et_pb_column]
How Effective Is Your Social Media Strategy
[/et_pb_section][/et_pb_column]
[/et_pb_row]
[/et_pb_column]

Key Points:

 

  • Companies should understand the Web Content Accessibility Guidelines (WCAG) to ensure their websites are accessible.
  • Brands that concentrate on accessibility on social media demonstrate care for their customers and build a positive brand reputation.
  • Brands should always consider inclusive design, such as plain, straightforward language, in their social media posts.

 

 

Accessibility may not be a term you usually associate with the internet and social media. You might picture wheelchair ramps, directional signs in braille, or sign language interpreters at live performances. The landmark Americans with Disabilities Act (ADA) of 1990 dictates the legal necessity of these and similar accommodations in public spaces. As we’ve come to rely on the internet for everything from entertainment to buying groceries, it’s become clear that the internet is now also a public space. It must be accessible to everyone. And like other applications of ADA, businesses that do not comply are liable for damages caused by inaccessibility.

 

The Web Content Accessibility Guidelines (WCAG) are an international set of standards to provide instruction on meeting accessibility needs. It’s important for companies to understand how this applies to their websites, especially if they engage in e-commerce. In terms of social media, the requirements are less concrete. But prioritizing accessibility on your company’s social media is essential to your reputation, even if the legal requirements are uncertain. We’ll look at why it’s important to your customers, how it affects the perception of your brand, and how to make these changes efficiently.

Social Media for All

The cornerstone of accessibility is inclusive design: products or experiences that are accessible for everyone regardless of disability. The most important place where this shows up is on company websites where most users expect to also find links to the brand’s social media profiles. Unfortunately, the overwhelming majority of websites are not accessible, despite the fact that the application of ADA to the internet is over 20 years old. Making websites accessible is a complex process without the use of specialized software like Accessibe or EqualWeb.

Unlike websites, making sure your social media is accessible is a straightforward, ongoing process. Every social platform has been quick to release optional accessibility features. These features are important to many users even if they don’t rely on them to use social media.

Making your social presence accessible tells users that your brand cares about people, not just profits. It’s the same idea as the push for the representation of different body sizes in fashion or more expansive skin tone ranges in beauty products. Brands that meet the needs of underrepresented groups endear themselves to others as well. And while optimizing your brand website for accessibility might be a larger project you aren’t ready to tackle yet, starting with your social media pages is a great way to show customers that you’re listening to their concerns. 

 

Making Content Accessible

Shifting to accessible content means incorporating inclusive design into your creative process. The practice varies by type of media. For platforms that have graphics or videos with captions, it means not only adjusting each component but also being mindful of how they interact with each other.

For example, YouTube’s automatically generated closed captions and subtitles are often inaccurate. It’s one of many examples where the caption generation software has issues picking up strong accents and mumbled words. This could be remedied with handcrafted video transcription services. If that’s not in the budget, the video creator could add their script or transcription to the video description.

None of the technology for accessibility is perfect yet. Teaching computers to digest complex information for human understanding is difficult, and the variations in disabilities further complicate it. The majority of adjustments creators need to make revolve around helping assistive technology better understand their content. Let’s look at how to make different kinds of content accessible. 

Text

  • Use plain language that’s easy to understand 
  • Avoid text in all caps
  • Capitalize the first letter of each word in a hashtag, like #SocialMediaMarketing, a practice called camel-case

Videos

  • Provide descriptive captions. Instead of just displaying the words people on-screen say, explain background noises and other sounds that are relevant to the scene.
  • Add your own subtitles or enable auto-subtitles on the video platform of your choice
  • Use captioning for live videos when possible

Graphics

Distribute Accessible Content

Many users find their new favorite brand through social media. When disabled people (who make up 26% of the population according to the CDC) can’t access your brand’s social posts, you miss the opportunity to connect with a demographic that’s eager to engage in online communities. On a hyper-local level, that kind of connection goes even further.

That’s why ThumbStopper exists to help brands distribute their social content to their retailer network. Retailers can connect with their local audience – with your accessible, branded content – in a more personal way. And since content goes to their page automatically once they sign up, retailers can effortlessly promote your brand online while focusing on running their business. 

Ready to see how ThumbStopper can help your brand improve its reach? Check out our brand reach calculator or book a demo.

 

 

accessibility
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[/et_pb_column]
What Is Social Media Automation?
[/et_pb_column]
[/et_pb_column]
10 Ways to Automate Your Marketing
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