Job Role: Business Development Rep (BDR), Retailer Enrollment
Reports to: BDR Team Lead
Position located in Tampa, FL. Minimal travel required
Job Summary
As a Business Development Rep (BDR) you’ll play a vital role in connecting dealers/Retailers with brand programs through the ThumbStopper solution. This role involves customer outreach, support and program enrollment and setup & linking of dealer Facebook Business Pages.
Supervisory Responsibilities
None
Job Responsibilities
- Retailer Enrollment & Connectivity
- Conduct outreach via phone and email to onboard retailers to brand social programs.
- Assist retailers in enrolling and connecting their accounts to designated programs and platforms.
- Ensure product tiers are correctly set and maintained.
- Customer Support
- Respond to retailer inquiries through assigned support tickets, ensuring timely resolutions (within 1 business day).
- Utilize Thumbstopper/Central Command.
- Complete a minimum of 10 support tickets weekly.
Key Performance Indicators
- Outreach & Engagement: Make 150 weekly phone calls to retailers, converting leads to active program participants.
- Retailer Enrollments: Connect at least 10 retailers daily to brand programs.
- Support Tickets: complete 10 tickets weekly.
- Neverlink & Unlink Accounts: Re-establish and maintain connectivity for retailers’ Facebook pages.
Collaboration and Communication
- Utilize ThumbStopper tools like Central Command and Salesforce.
- Maintain professional interactions across sales, technology, and executive teams.
Daily Requirements
- Contribute a minimum of 40 working hours per week
- Standard hours 8:00am-5:00pm
- Notify management via e-mail or Slack if tardiness will exceed 30 minutes at beginning or end of day.
- Attendance required in office – on all weekdays except Wednesdays (company-sanctioned “work from home” day).
- Participate in scheduled meeting(s) as required.
- Maintain collaborative team presence using Ticketing and Conversations in HubSpot, via Slack, and by actively participating in company meetings.
- Professional interaction with company departments including sales, technology, and executive management departments.
- Other duties as required.
Required Skills/Abilities
- Professional verbal and written communications skills.
- 2 year minimum in customer facing experience
- Proven ability to build and maintain relationships with clients.
- Detail oriented with excellent organizational skills
- Proficient with Microsoft Office Suite, SalesForce and other software solutions
- Ability to prioritize, multitask, and manage time effectively, especially under pressure.
- Strong customer service skills.
- Must be coachable and adaptable to changing processes.
- Able to meet quantitative goals, take direction, and work independently.
Education/Experience
- High School diploma.
- 1-2 years of experience in customer service or similar role.
- Proficient with Salesforce, Salesloft and/or other sales-enablement tools
- Proficient with Microsoft Office Suite or related software
Physical Requirementse
- Prolonged periods of sitting at a desk and working on a computer.
- Can lift 10+ pounds.