Business
Development
Representative

Job Role:  Business Development Rep (BDR), Retailer Enrollment

Reports to: BDR Team Lead

Position located in Tampa, FL. Minimal travel required

Job Summary

As a Business Development Rep (BDR) you’ll play a vital role in connecting dealers/Retailers with brand programs through the ThumbStopper solution.  This role involves customer outreach, support and program enrollment and setup & linking of dealer Facebook Business Pages.

Supervisory Responsibilities

None

Job Responsibilities

  • Retailer Enrollment & Connectivity
    • Conduct outreach via phone and email to onboard retailers to brand social programs.
    • Assist retailers in enrolling and connecting their accounts to designated programs and platforms.
    • Ensure product tiers are correctly set and maintained.
  • Customer Support
  • Respond to retailer inquiries through assigned support tickets, ensuring timely resolutions (within 1 business day).
  • Utilize Thumbstopper/Central Command.
  • Complete a minimum of 10 support tickets weekly.

Key Performance Indicators

  • Outreach & Engagement: Make 150 weekly phone calls to retailers, converting leads to active program participants.
  • Retailer Enrollments: Connect at least 10 retailers daily to brand programs.
  • Support Tickets: complete 10 tickets weekly.
  • Neverlink & Unlink Accounts: Re-establish and maintain connectivity for retailers’ Facebook pages.

Collaboration and Communication

  • Utilize ThumbStopper tools like Central Command and Salesforce.
  • Maintain professional interactions across sales, technology, and executive teams.

Daily Requirements

  • Contribute a minimum of 40 working hours per week 
    • Standard hours 8:00am-5:00pm
    • Notify management via e-mail or Slack if tardiness will exceed 30 minutes at beginning or end of day.
    • Attendance required in office – on all weekdays except Wednesdays (company-sanctioned “work from home” day).
    • Participate in scheduled meeting(s) as required.
  • Maintain collaborative team presence using Ticketing and Conversations in HubSpot, via Slack, and by actively participating in company meetings.
  • Professional interaction with company departments including sales, technology, and executive management departments.
  • Other duties as required.

Required Skills/Abilities

  • Professional verbal and written communications skills.
  • 2 year minimum in customer facing experience
  • Proven ability to build and maintain relationships with clients.
  • Detail oriented with excellent organizational skills
  • Proficient with Microsoft Office Suite, SalesForce and other software solutions
  • Ability to prioritize, multitask, and manage time effectively, especially under pressure.
  • Strong customer service skills.
  • Must be coachable and adaptable to changing processes.
  • Able to meet quantitative goals, take direction, and work independently.

Education/Experience

  • High School diploma.
  • 1-2 years of experience in customer service or similar role.
  • Proficient with Salesforce, Salesloft and/or other sales-enablement tools
  • Proficient with Microsoft Office Suite or related software

Physical Requirementse

  • Prolonged periods of sitting at a desk and working on a computer.
  • Can lift 10+ pounds.