“Help! A former employee is the only Admin for our Facebook Page and now I can’t access it!”
Or
“Help! A Facebook Page for my dealership already exists! How did that happen?”
If you have said either of the above statements regarding your dealership’s Facebook Page, don’t worry, we’ll be sharing solutions to help you get access to your business’s page.
It can be scary when the employee who managed your Facebook Page leaves the company and no one else has access. Assuming they are leaving on good terms, it’s best to simply ask them to make you an Admin.
As a best practice in the future, it’s recommended that you have all social media logins and passwords saved. Consider using a password sharing application like 1Password or utilitze.
In order to regain your Facebook Page, visit this link and select the following options…
Facebook will reach out to you regarding this claim and should be able to assist you with this issue.
You may be asked to provide proof of Page ownership. It could take a few days to receive a response from Facebook.
Once you regain access to your dealership’s Facebook Page, we recommend you make yourself the Admin. Everyone else should either be an Editor, Moderator, Advertiser or Analyst. All of the other Page roles associated with your account cannot edit users or their access level, which will prevent this from happening again.
To manage these roles for your Facebook Page, go to your Page and select…
Below is a chart from Facebook that explains what each Page role has access to. Again, we stress that you make yourself the Admin.
Facebook may automatically generate a Page for your storefront if one doesn’t already exist, and there is user activity at that location such as a check-in. Automatically generated Pages will say “Unofficial Page” underneath the cover photo. You can request to claim the Page and become its admin or you can merge the Page into a Page you already manage for your business.
To request access to the Facebook Page and become the Admin, select…
You may be asked to provide proof of Page ownership.
Claiming or regaining your dealership’s Facebook Page can be stressful and it’s important to make sure the correct Page roles are assigned. Hopefully your dealership doesn’t have to go through the process of gaining access to your Page, but it’s comforting to know you have options when it comes to claiming what is rightfully yours.