How to Research your Competition

Mark Twain once said “There is no such thing as a new idea. It is impossible. We simply take a lot of old ideas and put them into a sort of mental kaleidoscope.” Nothing proves this old adage more than the invention on the internet. As soon as you look up your business’s industry or start researching a new idea, you’ll most likely find that your idea has already been done a hundred times before you, but don’t let that dissuade you. Instead, let’s run through a few ways you can use your competitors as benchmarks to research the social media space and what you should be posting to succeed. Besides, your competitor’s existence is living proof your business or idea is viable.

As usual, we’ll go platform by platform starting with Instagram. As you most likely already know, Instagram is the go-to platform for posting engaging multimedia that’s typically categorized by hashtag or location. While Instagram recently opened up their search to work for all words in a post, hashtags are still extremely popular, and many users follow topics by following the use of its hashtag. So let’s start by searching via hashtag. Look through your business’s inventory and look for hashtags that correspond with the brands you carry. A lot of times, the brand name itself is an extremely popular hashtag. After searching, you’ll find a list of the most popular recent posts for that tag. But what can you take away from this experience? Pay attention to the type of content being posted, the age and gender of their followers, and other hashtags used to boost organic reach.

That’s a lot of information that you can use to further extend the reach of your own posts.

Next, let’s head over to Facebook, which actually has a native analytics tab for you to continuously watch your competitors. Go to your Facebook page and click Insights to visit the Insights Overview page. Scroll down and you’ll see the Pages to Watch shelf. Here you can add competitors as you’d like, so you can compare your total followers, weekly follower gains, weekly post rate, and recent engagement. It’s really informative to your strategy to watch your page growth in relation to your competitors.

Now, let’s dive into YouTube and the different metrics you want to watch out for there. Being a video-on-demand platform, and the second largest search engine, YouTube prioritizes competing videos via algorithms based on hundreds of variables like keyword prevalence, location-based cues, video duration, and total watch time. Like Instagram, go ahead and search your industry and a common secondary keyword like review or first impressions. You’ll very quickly see trends along the top-ranking videos, like a common video duration, other highly used keywords, or a new product that viewers seem to be flocking to. Try to follow these trends, but most importantly, prepare for the future and apply these techniques to new products as soon as you get your hands on them, so you can be the first to YouTube about them, giving you better visibility over your competition.

Now I want to touch on some other options if you’re already using these platforms to their fullest extent, or if you want all your data in one place. There are dozens of free or low-cost third-party software solutions that specialize in arming you with the data you need to not only track competitors across multiple platforms at once, but also make data-driven decisions to meet your KPIs.

There is no singular option that stands out as the best; they instead shine the brightest when used together to track different metrics. BuzzSumo for example, provides content analysis information and can help you determine which topics are performing the best based off real-time data. Meanwhile SocialRank, another web-based tool, is more focused on audience analytics and the performance of social pages as a whole.

By leveraging some of these free and paid techniques, you’ll gain a better understanding of your competitors and what they’re posting to succeed on social, so you can elevate your existing strategy and as a result, your social media presence.

Interested in learning more about how you can get the most out of your social pages? Hit the subscribe button or visit Thumbstopper.com.

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Key Points:

 

  • Companies should understand the Web Content Accessibility Guidelines (WCAG) to ensure their websites are accessible.
  • Brands that concentrate on accessibility on social media demonstrate care for their customers and build a positive brand reputation.
  • Brands should always consider inclusive design, such as plain, straightforward language, in their social media posts.

 

 

Accessibility may not be a term you usually associate with the internet and social media. You might picture wheelchair ramps, directional signs in braille, or sign language interpreters at live performances. The landmark Americans with Disabilities Act (ADA) of 1990 dictates the legal necessity of these and similar accommodations in public spaces. As we’ve come to rely on the internet for everything from entertainment to buying groceries, it’s become clear that the internet is now also a public space. It must be accessible to everyone. And like other applications of ADA, businesses that do not comply are liable for damages caused by inaccessibility.

 

The Web Content Accessibility Guidelines (WCAG) are an international set of standards to provide instruction on meeting accessibility needs. It’s important for companies to understand how this applies to their websites, especially if they engage in e-commerce. In terms of social media, the requirements are less concrete. But prioritizing accessibility on your company’s social media is essential to your reputation, even if the legal requirements are uncertain. We’ll look at why it’s important to your customers, how it affects the perception of your brand, and how to make these changes efficiently.

Social Media for All

The cornerstone of accessibility is inclusive design: products or experiences that are accessible for everyone regardless of disability. The most important place where this shows up is on company websites where most users expect to also find links to the brand’s social media profiles. Unfortunately, the overwhelming majority of websites are not accessible, despite the fact that the application of ADA to the internet is over 20 years old. Making websites accessible is a complex process without the use of specialized software like Accessibe or EqualWeb.

Unlike websites, making sure your social media is accessible is a straightforward, ongoing process. Every social platform has been quick to release optional accessibility features. These features are important to many users even if they don’t rely on them to use social media.

Making your social presence accessible tells users that your brand cares about people, not just profits. It’s the same idea as the push for the representation of different body sizes in fashion or more expansive skin tone ranges in beauty products. Brands that meet the needs of underrepresented groups endear themselves to others as well. And while optimizing your brand website for accessibility might be a larger project you aren’t ready to tackle yet, starting with your social media pages is a great way to show customers that you’re listening to their concerns. 

 

Making Content Accessible

Shifting to accessible content means incorporating inclusive design into your creative process. The practice varies by type of media. For platforms that have graphics or videos with captions, it means not only adjusting each component but also being mindful of how they interact with each other.

For example, YouTube’s automatically generated closed captions and subtitles are often inaccurate. It's one of many examples where the caption generation software has issues picking up strong accents and mumbled words. This could be remedied with handcrafted video transcription services. If that’s not in the budget, the video creator could add their script or transcription to the video description.

None of the technology for accessibility is perfect yet. Teaching computers to digest complex information for human understanding is difficult, and the variations in disabilities further complicate it. The majority of adjustments creators need to make revolve around helping assistive technology better understand their content. Let’s look at how to make different kinds of content accessible. 

Text

  • Use plain language that’s easy to understand 
  • Avoid text in all caps
  • Capitalize the first letter of each word in a hashtag, like #SocialMediaMarketing, a practice called camel-case

Videos

  • Provide descriptive captions. Instead of just displaying the words people on-screen say, explain background noises and other sounds that are relevant to the scene.
  • Add your own subtitles or enable auto-subtitles on the video platform of your choice
  • Use captioning for live videos when possible

Graphics

Distribute Accessible Content

Many users find their new favorite brand through social media. When disabled people (who make up 26% of the population according to the CDC) can’t access your brand’s social posts, you miss the opportunity to connect with a demographic that’s eager to engage in online communities. On a hyper-local level, that kind of connection goes even further.

That’s why ThumbStopper exists to help brands distribute their social content to their retailer network. Retailers can connect with their local audience - with your accessible, branded content - in a more personal way. And since content goes to their page automatically once they sign up, retailers can effortlessly promote your brand online while focusing on running their business. 

Ready to see how ThumbStopper can help your brand improve its reach? Check out our brand reach calculator or book a demo.

 

 

accessibility
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