Why Your Channel Marketing Strategy Should Include Social Media

If you’re considering or already employing a channel marketing strategy for your brand, you could be missing a critical component. As an experienced marketing professional, you already know how important social media marketing is for your brand. But do you know how social media fits in with a channel marketing strategy? Leveraging social media reach and engagement at each level can expand your audience and give you greater visibility in local markets. Let’s look at how and why social media can benefit your channel marketing strategy.

Assess the Partners in Your Channel Marketing Strategy

Here are common channel marketing partners that might play a part in your strategy.

  • Affiliates. Affiliates send traffic and potential customers your way by naturally marketing your brand. You provide an affiliate a custom link to share in their own content, whether it’s blog posts, videos, emails, or social media posts. Affiliates earn a commission based on link clicks. 
Why Your Channel Marketing Strategy Should Include Social Media
  • Distributors. Distributors help promote goods created by a manufacturer, spreading the word about products to resellers or retailers. A distributor knows both product and market well, which benefits a brand.
  • Retailers. Retailers sell your brand through their own local business. Your brand may communicate with each local retailer through one point of contact, such as an account manager. They likely buy your products and sell them at the price they choose.

What can you offer each other?

A fruitful partnership can build good brand reputation and customer trust in both parties. It can also boost sales and expand reach to different audiences. Plus, working with a partner can generate new marketing ideas that you may not have thought of before.

Your brand, as well as any of these channel partners we’ve just talked about, likely has a social media presence. Take a look at the number of followers for each one and, if possible, share other metrics. Now, imagine the benefits of pooling your resources to increase engagement for everyone.

Why Choose Social Media in Your Channel Marketing Strategy?

Social media requires creativity, strategy, and an eye for trends. While your brand might have vast resources to manage your strategy, perhaps a whole social media department, keep in mind that others, like retailers and distributors may not. On the other hand, they offer sharp insight into their individual communities and local audiences. They may notice trends before you, and they can stay nimble in the face of breaking news. Together, you can achieve big results.

Better overall reach

Why Your Channel Marketing Strategy Should Include Social Media

Keep in mind the following statistics that reveal the power of social media:

  • 86% of social media users follow brands
  • 75% of customers have purchased something because they saw it on social media
  • 71% of customers are more likely to purchase based on social media referrals

Seeing a product or service on social media (whether it’s organic or a sponsored ad) influences the decisions of customers. 

Higher customer retention

Want to keep your customers around for the long run? An active social media presence is a great way to connect and build customer loyalty.

  • 48% of consumers are more likely to buy if a company is responsive on social media
  • 57% are more likely to buy from a brand they follow
  • Strong omnichannel customer engagement yields 89% retention

We have to point out that your social media presence has to be genuine and thoughtful in order to benefit your brand. Our research found that 46% of consumers unfollow brands with too much promotional content.

Better local reach with partners

Social media posts tailored to local audiences via your retailer partners are often more successful than non-localized posts. In fact, geo-targeted social media posts were six times more successful than global posts, a study found.

Why Your Channel Marketing Strategy Should Include Social Media

That’s why choosing the right channel marketing partners is so important. Partners who play a role in your brand strategy can expand the reach of your content, target new audiences, and benefit everyone involved.

Use Social Media Collaboratively

Why Your Channel Marketing Strategy Should Include Social Media

Don’t overlook social media in your channel marketing strategy. Look for tools and technology that let you and your channel partners work together seamlessly. ThumbStopper directs your brand content straight into the feeds of your local retailers, ensuring consistency across your channels and theirs. It saves time for you both and gives them access to your high quality visuals and assets that would otherwise be beyond their budget. 

Why Your Channel Marketing Strategy Should Include Social Media

Experience the network effect when you tap into your retailers’ resources. Proper research and marketing tactics tailored for your local audiences in social media can improve your brand reach, retain more customers, and keep marketing costs low and ROI high.

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Key Points:

 

  • Companies should understand the Web Content Accessibility Guidelines (WCAG) to ensure their websites are accessible.
  • Brands that concentrate on accessibility on social media demonstrate care for their customers and build a positive brand reputation.
  • Brands should always consider inclusive design, such as plain, straightforward language, in their social media posts.

 

 

Accessibility may not be a term you usually associate with the internet and social media. You might picture wheelchair ramps, directional signs in braille, or sign language interpreters at live performances. The landmark Americans with Disabilities Act (ADA) of 1990 dictates the legal necessity of these and similar accommodations in public spaces. As we’ve come to rely on the internet for everything from entertainment to buying groceries, it’s become clear that the internet is now also a public space. It must be accessible to everyone. And like other applications of ADA, businesses that do not comply are liable for damages caused by inaccessibility.

 

The Web Content Accessibility Guidelines (WCAG) are an international set of standards to provide instruction on meeting accessibility needs. It’s important for companies to understand how this applies to their websites, especially if they engage in e-commerce. In terms of social media, the requirements are less concrete. But prioritizing accessibility on your company’s social media is essential to your reputation, even if the legal requirements are uncertain. We’ll look at why it’s important to your customers, how it affects the perception of your brand, and how to make these changes efficiently.

Social Media for All

The cornerstone of accessibility is inclusive design: products or experiences that are accessible for everyone regardless of disability. The most important place where this shows up is on company websites where most users expect to also find links to the brand’s social media profiles. Unfortunately, the overwhelming majority of websites are not accessible, despite the fact that the application of ADA to the internet is over 20 years old. Making websites accessible is a complex process without the use of specialized software like Accessibe or EqualWeb.

Unlike websites, making sure your social media is accessible is a straightforward, ongoing process. Every social platform has been quick to release optional accessibility features. These features are important to many users even if they don’t rely on them to use social media.

Making your social presence accessible tells users that your brand cares about people, not just profits. It’s the same idea as the push for the representation of different body sizes in fashion or more expansive skin tone ranges in beauty products. Brands that meet the needs of underrepresented groups endear themselves to others as well. And while optimizing your brand website for accessibility might be a larger project you aren’t ready to tackle yet, starting with your social media pages is a great way to show customers that you’re listening to their concerns. 

 

Making Content Accessible

Shifting to accessible content means incorporating inclusive design into your creative process. The practice varies by type of media. For platforms that have graphics or videos with captions, it means not only adjusting each component but also being mindful of how they interact with each other.

For example, YouTube’s automatically generated closed captions and subtitles are often inaccurate. It's one of many examples where the caption generation software has issues picking up strong accents and mumbled words. This could be remedied with handcrafted video transcription services. If that’s not in the budget, the video creator could add their script or transcription to the video description.

None of the technology for accessibility is perfect yet. Teaching computers to digest complex information for human understanding is difficult, and the variations in disabilities further complicate it. The majority of adjustments creators need to make revolve around helping assistive technology better understand their content. Let’s look at how to make different kinds of content accessible. 

Text

  • Use plain language that’s easy to understand 
  • Avoid text in all caps
  • Capitalize the first letter of each word in a hashtag, like #SocialMediaMarketing, a practice called camel-case

Videos

  • Provide descriptive captions. Instead of just displaying the words people on-screen say, explain background noises and other sounds that are relevant to the scene.
  • Add your own subtitles or enable auto-subtitles on the video platform of your choice
  • Use captioning for live videos when possible

Graphics

Distribute Accessible Content

Many users find their new favorite brand through social media. When disabled people (who make up 26% of the population according to the CDC) can’t access your brand’s social posts, you miss the opportunity to connect with a demographic that’s eager to engage in online communities. On a hyper-local level, that kind of connection goes even further.

That’s why ThumbStopper exists to help brands distribute their social content to their retailer network. Retailers can connect with their local audience - with your accessible, branded content - in a more personal way. And since content goes to their page automatically once they sign up, retailers can effortlessly promote your brand online while focusing on running their business. 

Ready to see how ThumbStopper can help your brand improve its reach? Check out our brand reach calculator or book a demo.

 

 

accessibility
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Key Points:

 

  • Companies should understand the Web Content Accessibility Guidelines (WCAG) to ensure their websites are accessible.
  • Brands that concentrate on accessibility on social media demonstrate care for their customers and build a positive brand reputation.
  • Brands should always consider inclusive design, such as plain, straightforward language, in their social media posts.

 

 

Accessibility may not be a term you usually associate with the internet and social media. You might picture wheelchair ramps, directional signs in braille, or sign language interpreters at live performances. The landmark Americans with Disabilities Act (ADA) of 1990 dictates the legal necessity of these and similar accommodations in public spaces. As we’ve come to rely on the internet for everything from entertainment to buying groceries, it’s become clear that the internet is now also a public space. It must be accessible to everyone. And like other applications of ADA, businesses that do not comply are liable for damages caused by inaccessibility.

 

The Web Content Accessibility Guidelines (WCAG) are an international set of standards to provide instruction on meeting accessibility needs. It’s important for companies to understand how this applies to their websites, especially if they engage in e-commerce. In terms of social media, the requirements are less concrete. But prioritizing accessibility on your company’s social media is essential to your reputation, even if the legal requirements are uncertain. We’ll look at why it’s important to your customers, how it affects the perception of your brand, and how to make these changes efficiently.

Social Media for All

The cornerstone of accessibility is inclusive design: products or experiences that are accessible for everyone regardless of disability. The most important place where this shows up is on company websites where most users expect to also find links to the brand’s social media profiles. Unfortunately, the overwhelming majority of websites are not accessible, despite the fact that the application of ADA to the internet is over 20 years old. Making websites accessible is a complex process without the use of specialized software like Accessibe or EqualWeb.

Unlike websites, making sure your social media is accessible is a straightforward, ongoing process. Every social platform has been quick to release optional accessibility features. These features are important to many users even if they don’t rely on them to use social media.

Making your social presence accessible tells users that your brand cares about people, not just profits. It’s the same idea as the push for the representation of different body sizes in fashion or more expansive skin tone ranges in beauty products. Brands that meet the needs of underrepresented groups endear themselves to others as well. And while optimizing your brand website for accessibility might be a larger project you aren’t ready to tackle yet, starting with your social media pages is a great way to show customers that you’re listening to their concerns. 

 

Making Content Accessible

Shifting to accessible content means incorporating inclusive design into your creative process. The practice varies by type of media. For platforms that have graphics or videos with captions, it means not only adjusting each component but also being mindful of how they interact with each other.

For example, YouTube’s automatically generated closed captions and subtitles are often inaccurate. It’s one of many examples where the caption generation software has issues picking up strong accents and mumbled words. This could be remedied with handcrafted video transcription services. If that’s not in the budget, the video creator could add their script or transcription to the video description.

None of the technology for accessibility is perfect yet. Teaching computers to digest complex information for human understanding is difficult, and the variations in disabilities further complicate it. The majority of adjustments creators need to make revolve around helping assistive technology better understand their content. Let’s look at how to make different kinds of content accessible. 

Text

  • Use plain language that’s easy to understand 
  • Avoid text in all caps
  • Capitalize the first letter of each word in a hashtag, like #SocialMediaMarketing, a practice called camel-case

Videos

  • Provide descriptive captions. Instead of just displaying the words people on-screen say, explain background noises and other sounds that are relevant to the scene.
  • Add your own subtitles or enable auto-subtitles on the video platform of your choice
  • Use captioning for live videos when possible

Graphics

Distribute Accessible Content

Many users find their new favorite brand through social media. When disabled people (who make up 26% of the population according to the CDC) can’t access your brand’s social posts, you miss the opportunity to connect with a demographic that’s eager to engage in online communities. On a hyper-local level, that kind of connection goes even further.

That’s why ThumbStopper exists to help brands distribute their social content to their retailer network. Retailers can connect with their local audience – with your accessible, branded content – in a more personal way. And since content goes to their page automatically once they sign up, retailers can effortlessly promote your brand online while focusing on running their business. 

Ready to see how ThumbStopper can help your brand improve its reach? Check out our brand reach calculator or book a demo.

 

 

accessibility
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