Business Development Rep (BDR), Retailer Enrollment

Job Role: Business Development Rep (BDR), Retailer Enrollment
Reports to: BDR Team Lead
Tampa, FL office. Minimal travel required

Job Summary

As a Business Development Rep (BDR) you’ll play a vital role in connecting dealers/Retailers with brand programs through the ThumbStopper solution.  This role involves customer outreach, support and program enrollment and setup & linking of dealer Facebook Business Pages.

Supervisory Responsibilities

None

Job Responsibilities

  • Retailer Enrollment & Connectivity
    • Conduct outreach via phone and email to onboard retailers to brand social programs.
    • Assist retailers in enrolling and connecting their accounts to designated programs and platforms.
    • Ensure product tiers are correctly set and maintained.
  • Customer Support
    • Respond to retailer inquiries through assigned support tickets, ensuring timely resolutions (within 1 business day).
    • Utilize Thumbstopper/Central Command.
    • Complete a minimum of 10 support tickets weekly.

Key Performance Indicators

  • Outreach & Engagement: Make 150 weekly phone calls to retailers, converting leads to active program participants.
  • Retailer Enrollments: Connect at least 10 retailers daily to brand programs.
  • Support Tickets: complete 10 tickets weekly.
  • Neverlink & Unlink Accounts: Re-establish and maintain connectivity for retailers’ Facebook pages.

    Collaboration & Communication

    • Utilize ThumbStopper tools like Central Command and Salesforce.
    • Maintain professional interactions across sales, technology, and executive teams.

    Daily Requirements

    •  Contribute a minimum of 40 working hours per week 
      • Standard hours 8:00am-5:00pm
      • Notify management via e-mail or Slack if tardiness will exceed 30 minutes at beginning or end of day.
      • Attendance required in office – on all weekdays except Wednesdays (company-sanctioned “work from home” day).
      • Participate in scheduled meeting(s) as required.
    • Maintain collaborative team presence using Ticketing and Conversations in HubSpot, via Slack, and by actively participating in company meetings.
    • Professional interaction with company departments including sales, technology, and executive management departments.
    • Other duties as required.

    Required Skills/Abilities

    • Professional verbal and written communications skills.
    • 2 year minimum in customer facing experience
    • Proven ability to build and maintain relationships with clients.
    • Detail oriented with excellent organizational skills
    • Proficient with Microsoft Office Suite, SalesForce and other software solutions
    • Ability to prioritize, multitask, and manage time effectively, especially under pressure.
    • Strong customer service skills.
    • Must be coachable and adaptable to changing processes.
    • Able to meet quantitative goals, take direction, and work independently.

    Education / Experience

    • High School diploma.
    • 1-2 years of experience in customer service or similar role.
    • Proficient with Salesforce, Salesloft and/or other sales-enablement tools
    • Proficient with Microsoft Office Suite or related software

    Physical requirements

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at a time.

    To apply please email your resume to hr@thumbstopper.com.